The landscape of consumer shopping was transformed by COVID-19. Customers are turning their attention to online spending as individuals begin to adapt to the new standard. People can not go back to the way they used to shop before with the coronavirus pandemic. In reality, during COVID-19, even those who rarely or never bought online may be forced to do so.
E-commerce revenues were rising before the outbreak. Total retail revenues were $3.76 trillion in 2019, with e-commerce accounting for 56.9% of the number that year.
E-commerce revenues in 2022 are expected to hit as much as $6.5 trillion. Therefore in view of the changing market demands, e-commerce operations would be essential to companies after the pandemic.
COVID-19 has influenced different aspects of the lives of people: how they work, eat, interact, play and learn. This has carried over to the way things are consumed by them. You must consider consumer touchpoints as an e-commerce company so that you can change your e-commerce properly.
Infographic by: www.asiapremierbpo.com
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