9 Live Chat Benefits for Businesses #infographic

9 Live Chat Benefits for Businesses #infographic

Speed reigns supreme in the fast-paced world of digital marketing. It's all about how easily you can hit the social media-savvy public with the right content. But why is customer service really lagging behind after that?

Research shows that the average response time on social media for customer service requests is 10 hours, while with an average wait time of over 12 hours, email responses take much longer! In this day and age, this is obviously unreasonable and unavoidably causes you to lose customers. How, then, can you almost instantaneously respond to your customers? The solution is straightforward: use live chat!


Infographic by: thewebsitegroup.co.uk

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