World Retail Banking Report 2020 #infographic

Capgemini and Efma 's World Retail Banking Report 2020 explores how retail banks are facing pressure to transform, as new customer-focused entrants gain significant market traction while the current pandemic environment drives consumers to more digitally interact with their banks. The report stresses the need for banks to grow into platform-based models and turn their core to remain competitive.

Infographic by: www.capgemini.com

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