Never Say These Things to Your Customers #infographic

Never Say These Things to Your Customers

They say, "The consumer is always right." But that argument doesn't always hold true in the real world. There can be moments when customers aren't exactly correct. Yet reps from call centers are responsible for a positive approach to customer actions and the handling of customer complaints.

According to customer, 70 per cent of customers leave a business or an individual because they feel rudely or indifferently treated. In reality, most of the staff who were wrongly managing clients never knew that.

Research has indicated that customer service representatives have almost 100 per cent of the time on support calls to deal with disappointed and unhappy customers. In such a scenario even a single offensive word spoken by the call center agents is enough to irritate the customers. This makes the customers never want to go back to business again because they have had one poor experience.

Never Say These Things to Your Customers #infographic

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